• According to the delivery note, carefully check to ensure that you have received the correct goods.
• If you find any items that are damaged or broken, please contact us immediately at info@stamps.deals.
• Before confirming that there are no problems at all with the goods, please be sure not to discard the packaging materials.

• After your order is dispatched from our local warehouse, you will receive an email notification.
• In case you have any difficulties when tracking your order, please get in touch with our customer service at info@stamps.deals.

Packages damaged or lost

In case your package is damaged or lost during transportation (this is a very rare occurrence), please contact our customer service team at info@stamps.deals. We will quickly investigate this matter together with the shipping company and file a claim for you if necessary.

Beyond the delivery time

• Influence of peak shipping periods: During shopping seasons and holidays, the logistics industry is under great pressure. The number of packages surges dramatically, exceeding the store's handling capacity and thus causing shipping delays.
• Force majeure factors: Unforeseen circumstances such as bad weather and natural disasters can hinder logistics transportation and lead to extended delivery times.
• Logistics partner issues: Unexpected breakdowns or emergencies during transportation by logistics partners can affect the normal progress of package delivery.
• Recipient address issues: When the recipient address is incorrect, incomplete, or difficult to find, more time is needed to locate the recipient, resulting in delivery delays.

If your order is delivered late, please send an email to info@stamps.deals to contact us. We will promptly confirm the actual situation with the transportation company. Thank you for your understanding and support.

Incorrect shipping address